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FAQ

We tried to cover maximum of your Questions here and hopefully you get your answers. If you still have any additional questions that haven’t covered below please do not hesitate to contact us.

Each move is different to other. However to give you a general idea: 1 Bedroom apartment, from 2-3 hours, 2 bedroom condo, 3-6 hours, and a 3 Bedroom house, 4-8 hours. Please keep in mind all situations are unique and these times are served as guidelines only.

At the initial stage of your booking, we attempt and find out the size and amount of moving items to suggest the right vehicle for your move, so we are not making multiple trips. It is recommended that you give us a precise picture of moving goods at the time of booking.

Yes, These Charges Includes Packaging, Assembly / Dismantling and In-House Move, but we charge for material or you can either provide your own packaging material, you can always discuss about your requirements while booking with our representatives for the material you need and their prices.

We only charge from time of pickup to return to base or for long distance pickups it starts from time of leaving base to drop off. For full loads we charge a minimum of 2 hours. (If you have any confusion, please consult our office)

We normally don’t charge for travel time, fuel or Depot fees in Melbourne CBD area or 15 kms from our base (Mill Park).

No we don’t charge different rates for different days

Yes, you pay as you go. After the base 2 hours, you’re billed in ½ hour increments. If your move takes less time than quoted, your price will be adjusted accordingly.

No, we don’t charge for heavy stuff but we reserve the right to deny the moving if the mover deems not safe or for any other reasons whatsoever.

Yes, but plants are always bit tricky to move so we recommend you to move them ahead then moving date so they don’t get damaged.

We had discussions with specialists of refrigeration industry and the conclusion is, if you turn off your fridge couple of hours before and not turned on couple of hours after the move, it’s absolutely safe for the fridge. In such event when you are not happy to move your refrigerator in laying down position because of the height of the van, We always recommend that you book a truck so that we can transport your fridge in an upright position.

We always use good padded blankets to protect your furniture. If necessary, we use padded dollies to help prevent any damage to large furniture items.

Absolutely! Proof of insurance is available upon request

Yes, you or your appointed adult representative should be present to sign the job-sheet before loading and unloading, in all situations.

Not really, but you can always request us using call back service. However we have moves 7 days a week and in case of any move we always give you movers number so you can directly contact them and dispatch can be reached 24/7 incase your move falls outside normal office hours.

Want to know how many hours your move will take?